The invisible labor of content moderation

The invisible labor of content moderation
Have you ever taken a look at Facebook’s content policies? Or Twitter’s? Probably not — they’re decently hard to find, and most social media platforms don’t necessarily go out of their way to advertise their moderation policies. But this silence around moderation illuminates a fascinating dichotomy: moderation is the actual commodity of any social computing system. It classifies the kinds of content allowed on a given platform, and it has downstream influences on how people use the platform to interact. Moderation shapes social norms, public discourse, and cultural production — so why does it receive so little scrutiny?The benefits of social media platforms are obvious. They foster connection, community, and opportunity — Supreme Court Justice Anthony Kennedy even went so far to call these sites the “modern public square.” But alongside this value, the perils of social computing platforms are apparent and painfully underdiscussed. We’re all aware of… ..... Read More.
PANDO – Tech News & Views | Internet & TechnologyWed, September 16, 2020
2 weeks ago
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