The IRS Finally Has an Answer to TurboTax
The IRS Finally Has an Answer to TurboTaxDuring the torture ritual that was doing my taxes this year, I was surprised to find myself giddy after reading these words: “You are now chatting with IRS Representative-1004671045.” I had gotten stuck trying to parse my W-2, which, under “Box 14: Other,” contained a mysterious $389.70 deduction from my overall pay last year. No explanation. No clues. Nothing. I tapped the chat button on my tax software for help, expecting to be sucked into customer-service hell. Instead, a real IRS employee answered my question in less than two minutes.The program is not TurboTax, or any one of its many competitors that will give you the white-glove treatment only after you pony up. It is Direct File, a new pilot program made by the IRS. It walks you through each step in mostly simple language (in English or Spanish, on your phone or…